The right feedback to team members is necessary to move your business forward. Today we talk about how to criticize and provide feedback to your team in a way that is most productive and advances you and the team toward your common goals.
Hiten says he used to “walk on eggshells” and was much softer when he felt the need to give critical feedback to a team member. His delivery has changed to a much more straight-forward exchange. He feels as long as the criticism is in line with the common goals, the direct approach is more effective and allows the team to move faster. He says he explains things in more detail to team members now and that also helps with forward movement. We also discuss how if you don’t talk about the issue you end up holding it. Steli thinks that no issue is too small not to be brought up and doing so allows for resolution. He believes that when you create a culture where you bring up even the smallest of issues everyone learns to discuss issues early and in a non-confrontational way.
Some other topics relating to today’s subject include:
- How feedback can lead the team to begin finding problems themselves
- Getting context through questions before giving feedback
- Relationships with co-founders and in particular Hiten’s co-founder Neil Patel
Hiten: If you see something where you have to give somebody feedback and your first instinct is to be harsh, write it down first and then go back to it later and create the version that people should hear.
Steli: Instead of immediately acting on an impulse of something that you are unhappy with ask yourself what what are you unhappy with about yourself. Or ask yourself if you are working hard enough. You may find that the source of what you’re unhappy with has more to do with yourself than what you thought.
We are approaching the 500 member mark on Facebook. This has become a wonderful community. Please join us, Facebook group.
Want to get a daily dose of motivation from Steli? Have a one minute Steli video delivered to your email each day by signing up here. You’ll get a powerful 60 seconds of motivation, an inspiring quote and a quick action item to crush your day!
We would like your email address at The Startup Chat because we will be sharing some special podcast episodes and other things with the people who are only on our email list. Click the link above to and fill out the email address box to become part of the community.
Want Steli & Hiten to record more episodes of The Startup Chat?
Help us promote the podcast by subscribing on iTunes and writing a review! After you’ve published your review, send us an email with your mailing address. You’ll get Steli’s book The Ultimate Startup Guide to Outbound Sales + a free 15 minute call with either Hiten or Steli to talk about your business (limited availability; first come, first serve). Click here to make it happen!