Customer support is essential to any successful business. It can be frustrating and it be eye-opening. On today’s episode we discuss how we handle customer support  We also discuss what you can learn from a support team and when to move to a larger team.

The topics we discussed today are:

  • How a customer support team gets to know the customers
  • Why founders should be a part of support in the early stages
  • How support teams can help a sales team
  • How support teams can help marketing teams
  • Customer Support vs. Customer Success
  • Nothing is “new” the changing terminology of customer support
  • How to scale a customer support team
  • What to consider when building a global support team
  • Ways to encourage feedback

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